How We Are Responding to the COVID-19 Crisis
While COVID-19 (coronavirus) affects our community here and communities across the world, all of us are having to make adjustments in our daily lives. We at Vehicles Direct Cleveland want to continue serving our loyal customers here in Cleveland, TN, and the Chattanooga and Decatur, TN areas.
Below, you will find a number of preventative steps we are taking to ensure our customers are safe, as well as new ways we are making it easier than ever to serve our customers.
Preventative Steps Taken at the Dealership
Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:
Our well-trained cleaning staff will more frequently disinfect and sanitize all high-touch areas including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.
We have added many more hand sanitizing dispensers in key areas around the office for quick and easy access for every customer and team member to use
All employees have been encouraged and mandated to stay home IF they feel like they are experiencing any symptoms of COVID-19
We have taken all of our cues from trusted organizations such as the WHO (World Health Organization) and the CDC (Center for Disease Control) on how to combat the spread of the virus and will continue to update our practices accordingly while new information comes in.
Our number one goal at Vehicles Direct Cleveland is to ensure each and every person that comes into our building will remain healthy and safe.
What We Can Offer You Outside of the Dealership
Complimentary Pickup and Delivery Options*
Did you know that you can purchase or lease a car right from our website?
That’s right! When you visit our website, all you have to do is find the pre-owned car you want to purchase or lease, and the paperwork process can be totally completed online, all from the comfort of your home. Once you’re all set, our team will deliver your new car to you at no cost.
It’s THAT simple.
At Home Test Drive*
Right now, we understand daily life has become more difficult. We believe your car-needs should remain as easy as possible.
That’s why we are now offering an At Home Test Drive service. Just follow the steps below.
Pick a car you like from our online inventory
Schedule an appointment and pick a time and place that accommodates YOUR needs
One of our friendly team members will call or email you to confirm the details of your appointment.
We will deliver the car to you at the time and place YOU chose!
Then, the decision is up to you! Keep it if you like it. Send it back if you don’t.
And yes, it’s as easy as it sounds. Learn more about the At Home Test Drive and schedule yours today.
Frequently Asked Questions
Will Vehicles Direct Cleveland stay open?
Yes. We are continuing to serve our customers. Please visit here for our hours.
What precautionary measures are being taken?
To ensure a safe dealership experience, our cleaning crew is working hourly to disinfect and clean our building. We’ve also added more hand sanitizers for easier access. Our top priority right now is to keep you safe!
Do you offer pick up and delivery service?
Yes! We offer complimentary pickup and delivery service* for all car purchases and at-home test drives, as well.
Will you deliver the car to me?
We have you covered with our complimentary pickup and delivery service*.
Is there any way to purchase my vehicle without coming in?
We offer complimentary pickup and delivery*, at-home test drives and online paperwork for your convenience.
If I want to come in, is it possible to limit how long I’m there?
Yes! Our goal is to ensure a clean and efficient environment in our dealership for anyone who comes to our building. Remember, you can complete your paperwork online or take advantage of our pickup and delivery services*.
Do you know any way I can lower or suspend my payment?
Currently, we are offering 0% APR^ and 90-day payment deferrals** on select vehicles. You can learn more about this by speaking with a team member in our sales department at (423) 641-4253.
What if I want to test drive a vehicle before buying?
We are offering complimentary at-home test drives* to anyone looking to purchase a vehicle! If you love your pick, we can continue the buying process completely online. Learn more here.
Where can I find dealership updates?
We recommend visiting our website’s homepage or checking our Facebook page for updates.
What do I do if my lease is due?
We recommend calling our sales department for any financial-related questions during this time at (423) 641-4245.
I’ve received a letter that my lease is due, what should I do?
Contact our dealership and a member of our team will be able to assist you!
How do I clean and disinfect my car?
We recommend you follow the techniques outlined in this article: https://www.consumerreports.org/tires-car-care/how-to-kill-coronavirus-in-your-car-without-damaging-interior-surfaces/.
Can I complete any and all paperwork online?
Yes! All paperwork can be completed online.
Can I buy a car under a Coronavirus shelter-in-place order?
Yes! You can use our at-home test drive service* to make sure the car you want is right for you. If you love it, we can continue the paperwork process online.
With everyday life becoming just a little more difficult at the moment, let our team at Vehicles Direct Cleveland help simplify the car-buying process. Whether you want to upgrade your current car or need service, we can help you with that!
If you have any questions, feel free to contact us at (423) 641-4254 or stop by Vehicles Direct Cleveland at 2490 S. Lee Hwy, Cleveland, TN 37311, today. We look forward to serving our customers from Chattanooga and Decatur, TN.
*Complimentary pickup/delivery and at home test drive only available within 25 miles of the dealership.
^0% APR available on on-site models. Must finance through Citizens One Auto Finance. Not all will qualify. With approved credit. Cannot be combined with other offers. Price does not include tax and title. $589 doc fee included in price. See dealer for details. Expires 4/19/2020.
**Only available on on-site models 4 model years or newer with less than 60k miles. Must finance through Ally Financial Inc. Not all will qualify. With approved credit. Interest accrues upon date of purchase. Cannot be combined with other offers. Price does not include tax and title. $589 doc fee included in price. See dealer for details. Expires 4/19/2020.